Last updated: March 30, 2020
During the rapidly evolving COVID-19 pandemic we are doing our best to update you on how Astek Home is adapting to the situation.
Our customer service, project managers, sales representatives, and design staff are working remotely to service our customers' needs. Employees working onsite are adhering to strict safety, sanitation, and health guidelines, including but not limited to firm social distancing policies.
Here's what you need to know in response to the mandate.
Digitally Printed Products
How will my digital print project be impacted?
We are limiting our print production operations, but still moving forward with our customer's projects at all stages of the process, from samples for approval to print orders. Your project manager or Astek Home contact will keep you informed should any delays occur.
In the meantime, any design work needed on your custom digital project (both existing or new) can still be performed uninterrupted. Please feel free to reach out to our team at firstname.lastname@example.org with any specific questions.
Which products are digitally printed?
Are you still fulfilling sample requests?
Yes, we are still receiving and fulfilling sample requests as they come in.
If the product you've requested a sample of is unavailable we will let you know and place it on backorder.
In-Stock & Distributed Products
Can I still order non-digital products?
Yes, we are still fulfilling orders along with sample requests to the best of our abilities. Your Astek Home contact will update you should any delays occur.
What's considered a distributed product?
In-stock and distributed products include products featured in our Naturals and Specialty collections, such as Grasscloth, Mica, Cork, Exclusive Lines, Metallic, Textured, Contact Paper, and Window Film.
Are you still taking custom design requests?
Yes, if you have an existing custom design project or would like to start a new one, our design services are still fully functional.
If you'd like a status update or would like to begin a new project, please email email@example.com.
Customer Service & Team Members
Can we still get in touch with someone if we have questions?
Absolutely, our Customer Service and Project Managers will continue to answer email inquiries and calls remotely.
All of our HQ employees are working remotely at this time and are ready to connect with you via email, through our newsletter, or our social channels.